Global Privacy Policy

Global Privacy Policy

Arlon Innovations, LLC, headquartered at 6110 Rittiman Road, San Antonio, TX 78218, USA, wants you to know how we collect, use, disclose, transfer and store your personal data that we may obtain from you when you visit our website, or otherwise use our services. This Privacy Policy describes what personal data (including Personal Identifiable Information – PII – as defined in the United States) Arlon Innovations, LLC collect, how and why we collect it, and how we strive to protect it. “Personal data” is information that can personally identify you.  Before submitting personal data through our website ( = “Site”) or any of our services, please review this Privacy Policy carefully. BY USING OR ACCESSING THE SITE OR ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU ACCEPT AND AGREE TO THE PRACTICES AND POLICIES DESCRIBED IN THIS PRIVACY POLICY.  IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE SITE OR ANY OF OUR SERVICES. The Site is maintained and hosted in the United States of America.

EU/EEA data subjects: Please note our GDPR Data Protection Notice (“Notice”) below. In case of a conflict between this Global Privacy Policy and the Notice, the Notice shall govern.

1. How we collect your personal data

  1. a) Personal data collected on our Site and use of “cookies”

ARLON INNOVATIONS collects the following types of personal data through our Site:

  1. Information You Voluntarily Provide

ARLON INNOVATIONS collects personal data that you voluntarily provide ARLON INNOVATIONS, which may include: (i) contact information, such as your name, company name, job title, address, e-mail address, phone number, and social media profiles; (ii) additional information about you or your business to help us get to know you or your business better, such as professional association, information about how you use our products, and demographic information; (iii) comments, questions, requests and orders you may make; (iv) financial information needed to process payments if you make purchases, such as a credit card or account information or tax identification number; (v)information about your preferences, such as your preferred methods of communication and product types in which you are interested. This information is used for the purposes of targeted advertising, delivering relevant email content, event and product promotions, and to understand user patterns and behavior.

  1. Information Automatically Collected from Your Device

ARLON INNOVATIONS collects technical information about your device, such as device type, browser type, IP address, operating system, and device identifier that may qualify as personal data. ARLON INNOVATIONS collects this information automatically from your device and web browser through cookies and similar technologies. ARLON INNOVATIONS may collect technical data about your usage of ARLON INNOVATIONS Internet Sites and how you interact with our digital advertisements and promotions, such as content viewed or downloaded, features used, links clicked, ARLON INNOVATIONS promotional emails opened, and dates and times of interactions.

  1. Cookies

We also use data collection devices such as “cookies.” Cookies are small files placed on a visitor’s hard drive that allow us to track use and customize your browsing experience.In addition, a visitor may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties or when ordering online. We do not control the use of cookies by third parties.

Please read ARLON’s Cookie Policy for more information on cookies, how we process the information that they collect, and how to opt out of them, available through our regional website:

  1. b) Other websites

Other websites that may be linked to/from the Site may have different policies. These links to other websites do not imply affiliation or endorsement of a linked site. You should review the policies on these other websites to understand their policies and practices. Arlon Innovations does not assume, and expressly disclaims, any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy.

  1. c)  New product offerings / promotional emails

We will not send you unrelated promotional e-mails unless you have specifically asked to receive them. If you choose to receive promotional e-mails from ARLON INNOVATIONS, we will ask you to provide ARLON INNOVATIONS with your e-mail address. If at any time after you subscribe to receive e-mail promotions, you may unsubscribe by replying to ARLON INNOVATIONS with the word “unsubscribe” in the subject heading of your e-mail (opt-out). You can also send us an email to at any time with your request to unsubscribe.

  1. d) Customer inquiries

We also collect customer personal data from customers who contact our customer service with inquiries via telephone or email. These personal data are also stored in the third-party lead management system and in a Survey Software that is hosted by a third party as ARLON’s service provider but will not be disclosed or otherwise made available to any other party.

2. Disclosure of your personal data

  1. a) Sharing with third parties

We do not sell your personal data to third parties for their marketing purposes without your express consent. However, your personal data may be disclosed by us in the normal course of business of providing goods and services to customers, including but not limited to, third party service providers. We do not grant our advertisers access to your personal data.

  1. b) Sharing with employees, contractors, service providers, etc.

The personal data covered in this Privacy Policy may be shared with certain employees, contractors, other companies providing services to ARLON INNOVATIONS and affiliate organizations of ARLON INNOVATIONS that have a need to know such information for the purposes set forth in this Privacy Policy. Some of those employees, contractors, service providers and affiliated organizations may be located outside of your home country. Such personal data may be processed by ARLON INNOVATIONS and these third parties only for customer support purposes, including responding to requests for customer service, offerings of similar products, and communicating with you regarding your satisfaction with your order.

In addition, Arlon Innovations and its contractors and service providers may process your personal data to:

  • customize, analyze, adjust and improve the Site and our services to better meet your needs;
  • respond to your inquiries;
  • enforce Arlon Innovations’ agreements with you, for instance, if we believe you have or are violating this Privacy Policy on the Site;
  • provide you with important administrative information regarding the site and the services, such as changes to this Privacy Policy, or our other related policies, and to, more generally, facilitate communication between Arlon Innovations and you; prevent fraud and other prohibited or illegal activities; and
  • protect or defend Arlon Innovations’ rights or property, even without a subpoena, warrant or other court order. All personal data will be treated and processed based in the principles of legality, consent, Information, quality, purpose, loyalty proportionality and responsibility, as set forth in applicable law.

We will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Policy.

  1. c) Data sharing with law enforcement and regulators, restructuring etc.

We may disclose any information, including, without limitation, the personal data covered by this Privacy Policy, as we deem necessary, in our sole discretion and without your prior permission, to comply with any applicable law, regulation, legal process or governmental request (e.g., requests and audits by data protection agencies). ARLON INNOVATIONS may also grant access to certain information (including your personal data), subject to confidentiality restrictions, in connection with a sale, merger, liquidation, dissolution or insolvency proceeding involving ARLON INNOVATIONS or its assets.

3. Protection against unauthorized access

ARLON INNOVATIONS takes appropriate measures to safeguard your personal data and to prevent unauthorized access to that information in its internal procedures and technology. However, we do not promise, and you should not expect, that your personal data are always safe against cyber-attacks, involuntary data loss or hacking, as such activities are common. ARLON has implemented physical, electronic and procedural safeguards to protect your personal data from unauthorized access and use. While ARLON INNOVATIONS strives to protect your personal data, no data transmission over the Internet is 100% secure and, consequently, we cannot guarantee the security of any information, nor should you expect that your personal data, searches or other communications with ARLON INNOVATIONS will always remain secure. You should also be aware that ARLON INNOVATIONS has no control over the security of other sites on the Internet that you might visit or interact with even when a link to any such third-party site appears on our site.

In the event of a breach of the confidentiality or security of your personal data, ARLON INNOVATIONS may notify you directly as necessary so you can take appropriate protective steps. ARLON INNOVATIONS may notify you under such circumstances using the e-mail address(es) that we have on record for you.

4. No Marketing to Children

This Site is a general audience site and does not target or intend to collect personal data from children. ARLON INNOVATIONS is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal data online from minors without prior verifiable parental consent. To use the Site or any of service, you must be the age of legal majority in your place of residence. By using the Site or any of our services, you hereby represent that you are at least the age of legal majority in your place of residence or have otherwise provided us with parental consent. All information provided to ARLON INNOVATIONS will be treated as if it was provided by an adult. In accordance with the US Children’s Online Privacy Protection Act of 1998 and similar non-US laws and regulations, if we discover that a child under 13 has provided us with personal data, we will remove it from our systems.

5. Removal / update of your personal data, revocation of consent for data processing

If you would like to (A) access, rectify, modify or delete your personal data (including, without limitation, your User Login, email address, contact information, user preferences) or (B) revoke your consent for the processing and treatment of your personal data, you can do this on our Site using our online form. Alternatively, you can also send an email to with clear instructions about the personal data that you would like to have accessed, rectified, modified or deleted. You must promptly update your personal data if it changes or is inaccurate.

6. Revisions to the Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms shall automatically be effective 30 days after they are initially posted on the Site.

7. California residents

California residents have a right to knowledge, access, and deletion of their personal information under the California Consumer Privacy Act (CCPA). California residents also have a right not to be discriminated against for exercising one of their California privacy rights. ARLON INNOVATIONS does not sell the personal information of California consumers and does not discriminate in response to privacy rights requests.

California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of their personal data to third parties for their direct marketing purposes in the preceding calendar year. We give these users the ability to tell us not to share their personal information with third parties for their direct marketing purposes. To make such a request, please send us an email to We may need additional personal information to process your request. If you make such request, ARLON INNOVATIONS will provide it to you in a structured, commonly used, and machine-readable format.

ARLON INNOVATIONS provides notice of our privacy practices in our Global Privacy Policy. The Global Privacy Policy includes what personal information is collected, the source of the personal information, and the purposes of use.

8. How to contact us

If you have any suggestions, questions or concerns about this Privacy Policy or if you want to know which personal data, we have stored pertaining to you, please contact us at:

IT Management
Arlon Innovations LLC
6110 Rittiman Road
San Antonio, TX 78218


GDPR Data Protection Notice

ARLON INNOVATIONS LLC collect and process personal information provided to us from, or that we obtain on behalf of, our suppliers/customers/outside contacts in the course of providing services to them.

This Data Protection Notice (“Notice”) is provided in accordance with applicable privacy laws including, but not limited to, laws implementing the General Data Protection Regulation 2016/679 (“GDPR”) and its national laws referring to it (the “Data Privacy Laws”). It applies only to former, current and prospective suppliers/customers/outside contacts (“third parties”) whose EU personal data we process on their behalf or on behalf ARLON INNOVATIONS. It identifies the personal data we receive and how ARLON INNOVATIONS uses this information to serve the third parties and do business with the third parties.

ARLON INNOVATIONS provides various commercial services to our customers. In this respect, we are likely deemed a data controller under applicable Data Privacy Laws with respect to the personal data we obtain from third parties about their personnel and other individuals with whom we work. To the extent that ARLON INNOVATIONS is deemed a data controller under applicable Data Privacy Laws, this Notice fulfils our obligation to provide information to the third parties whose personal data we process in this capacity.

We include in this Notice a summary of rights regarding the personal data of third parties that we process in our capacity as a data controller in the course of our services to our customers and other third parties. In all these cases, ARLON INNOVATIONS’s Global Privacy Policy, as amended, shall apply. Please read it carefully.

Personal data

The EU personal data ARLON INNOVATIONS processes primarily include contact details for the third parties and their employees and their other personnel, along with any other data relating to such individuals in which they are identified or from which they are identifiable. Only to the extent provided to us by a third party or its employees or other personnel, this includes each individual’s name and contact information, and information about where the individual works.

ARLON INNOVATIONS collects various types of personal data from different sources, including from:

  • directly from the third parties;
  • public sources, such as the internet sites; and
  • from any vendor engaged by us or by the third parties to provide services on our customer’s behalf.

What we do with this personal data

The personal data ARLON INNOVATIONS collects is used in connection with and to provide its commercial services to its customers, notably to facilitate our provision of such services, to respond to queries, and for other professional dealings with third parties. Where and to the extent required by a court order or a request from a governmental or regulatory authority, ARLON INNOVATIONS may also disclose this personal data to the court or governmental or regulatory authority.

Where personnel employed or engaged by a third party and contacts consent to ARLON INNOVATIONS’s using their personal data for marketing purposes we use their data to newsletters, new product introductions or promotions, notices of product changes or discontinuations, any legal updates and to invite them to events hosted or sponsored by ARLON INNOVATIONS. Individuals can unsubscribe from these marketing communications at any time after initially providing consent.

ARLON INNOVATIONS will not use this EU personal data for any additional purposes without express consent to do so, unless we have another lawful ground on which to use this information under the Data Privacy Laws. Any such consent is revocable at any time. ARLON INNOVATIONS is not using EU personal data for automated decision making, including profiling.

We are also permitted to process this personal data to comply with our legal and regulatory obligations and/or our contractual obligations to the third parties to provide the services to them and our own legitimate interests.

Some of this personal data is processed by us outside Europe, including in the United States, and is held on secured servers. ARLON’S European affiliates take steps to safeguard the privacy and security of all categories of personal data as required under the Data Privacy Laws. ARLON INNOVATIONS uses the EU Standard Contractual Clauses that the European Commission has approved and can be obtained through the contacts mentioned in this Notice. ARLON INNOVATIONS shares the personal data for the purposes mentioned in this Notice only to the extent that this is necessary to provide the services to our customers and other third parties. Our security measures to protect the personal data are described below in this Notice.

We do not allow any third parties to have access to this personal data, except as required or permitted by applicable laws or in accordance with the Privacy Policy. We may disclose this personal data to our subcontractors, agents, legal advisers, auditors and other relevant business advisers. Such recipients may be located in the United States. We require that our subcontractors, agents, legal advisers, auditors and other relevant business advisers agree in writing to comply with the privacy and security standards described in this Notice.

There may be instances when we disclose this personal data to other parties to:

  • Comply with the law or respond to compulsory legal processes (such as a search warrant or court order) or in response to a request for information from a regulator or governmental authority, or in the course of actual or anticipated litigation or otherwise for legal purposes; and/or
  • Protect the rights, property or safety of ARLON INNOVATIONS, or any of our respective affiliates, business partners, or other third parties, or otherwise in the legitimate business interests of ARLON INNOVATIONS and/or our affiliates and in accordance with Data Privacy Laws.
  • We may share this personal data with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of ARLON INNOVATION’s business to that business entity. We will require that such recipients undertake to protect this personal information as required by the Data Privacy Laws.

How ARLON INNOVATIONS protects personal data

We are regularly audited for adherence to the ISO 9001 standard and are currently certified. We backup data every day to a secure offsite location which is GDPR compliant. Firewalls in our facilities are updated by the company IT department. Hard drives on PCs and laptops are protected by industry-standard encryption software. A stock of encrypted pen drives is maintained should staff require to transport personal data off site.

ARLON INNOVATIONS understands that storing personal data in a secure manner is an essential requirement of the Data Privacy Laws and, therefore, employs reasonable physical, technical and administrative safeguards to secure such data against foreseeable risks, including unauthorized use, access, disclosure, destruction, or modification. You also have the right to transmit your personal data to another company etc. (data portability). More specifically, our information security team has developed policies, standards and procedures to support and enforce preventive and detective operational controls to ensure the confidentiality, integrity, and availability of ARLON INNOVATIONS’s data. We utilize preventive and detective controls such as Log Collection Analysis and Event Correlation, Perimeter Protection, Account Security, Physical Security, User Access, Encryption, Data Loss Prevention, and Vulnerability Management to safeguard the data of third parties. In addition, ARLON INNOVATIONS personnel are required to read ARLON INNOVATIONS’s code of business conduct and confidentiality and data security policies which are available to them online via the company internal network.

Although we make good-faith efforts to store the information we receive from and on behalf of the third parties in a secure operating environment that is not available to the public, ARLON INNOVATIONS cannot guarantee complete security. Further, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.

How long we keep it

We retain the personal data for the duration of the business relationship with the third party and, depending on the applicable jurisdiction in which a third party is located, after the end of the engagement, unless the information is needed longer for legal, regulatory, audit, and tax requirements

Data protection rights under the GDPR

Individuals in the EU have the right to access their personal data and to ensure that it is accurate, and to request that we delete and/or restrict the processing of their personal data in accordance with, and subject to, the Data Privacy Laws. To enforce any of these rights, or for any further privacy-related question or concern you may have, you can contact us by email at If you are not satisfied with our response, you can complain to the data protection authority in your country of residence or in the ARLON INNOVATIONS affiliate’s place of residence (the Dutch Data Protection Authority – Autoriteit Persoonsgegevens (AP) at ).

Addendum to the Arlon Innovations LLC Global Privacy Policy – China

This addendum is made in addition to the Arlon Innovations Global Privacy Policy for users and browsers in the People’s Republic of China. If there is any conflict between the Global Privacy Policy and this addendum, the Addendum shall govern.

1. Comply with Chinese legal requirements

ARLON INNOVATONS shall take all necessary measures to protect your personal data collected from the People’s Republic of China, and comply with P.R.C Personal Privacy Protection Law and Cyber Security Law.

2. Data Sharing with Third Party

We do not sell your personal data to third parties for their marketing purposes without your express consent. However, your personal data may be disclosed by us in the normal course of business of providing goods and services to customers, including but not limited to, third party service providers. While the information is disclosed to the third party, we shall restrict further process of the personal data by it and require protection measures to be taken properly.

3. Sensitive Personal Information and No Marketing to Children

ARLON INNOVATIONS would not collect or process any sensitive personal information, including but not limited to biometrics, religious belief, special identity, medical health, financial account information, traveling records and other important information relate to the personality and property of you. if any sensitive personal information is obtained without advance consent from you, we will remove it from our systems. For particular purposes if sensitive personal information is collected from you, we will surely obtain your express consent on each personal information collected and processed in advance. Alternatively, all information provided to ARLON INNOVATIONS will be treated as if it was provided by an adult. In accordance with the P.R.C Personal Privacy Protection Law, if we discover that a child under 14 has provided us with personal data, we will remove it from our systems unless consent from parents or other guardians.

4. Retention Period

We retain the personal data for the duration of completing the purpose as designated and shall be kept as short as possible and legally required.

5. Other Rights

ARLON INNOVATIONS shall provide you the way to transmit the personal data you provided to us to any designated personal information controller upon request to use the right to data portability, on the basis of complying with the regulations of P.R.C. cyberspace administration bureau.

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